Refunds and Returns
Refunds and Returns
If something is not right with your order, tell us and we will put it right.
Something missing, damaged or not as described
Contact us within 24 hours of delivery or collection on 01324 881187. We will refund or replace the item.
Short-life and chilled food
Chilled, frozen and short-dated items cannot be returned once they have left our temperature control, unless they were faulty or not as described when supplied. This does not affect your statutory rights.
Age-restricted items
Alcohol, tobacco and vaping products cannot be returned once accepted, for health and safety and legal reasons, unless faulty. Items refused at the door because ID could not be produced are refunded in full.
Your right to cancel
For most non-perishable goods bought online you may cancel within 14 days of receiving them and return them unused and in their original condition. Perishable goods, and sealed goods that are not suitable for return once opened for health or hygiene reasons, are excluded.
How refunds are paid
Refunds go back to the original payment method, normally within 3–5 working days of us agreeing the refund.
Contact
Michaels Food Store, 2 Dock Street, Carronshore, Falkirk FK2 8HG — 01324 881187
