Privacy Policy
Privacy Policy
This policy explains what we do with your personal information when you use michaelsfoodstore.co.uk.
Who we are
Michaels Food Store, 2 Dock Street, Carronshore, Falkirk FK2 8HG. Telephone 01324 881187. We are the data controller for the information described here.
What we collect
- Your name, delivery address, email address and phone number, so we can take and deliver your order.
- Your order history.
- Payment confirmation. Card details are handled by our payment provider — we never see or store your full card number.
- Basic technical information such as IP address and browser, through cookies.
Why we use it
To process and deliver your orders, to handle questions and refunds, to meet our legal obligations including age-verification records, and — only if you have asked for it — to send you offers by email.
Who we share it with
Only with the people who need it to fulfil your order: our payment provider, our delivery staff, and our website host. We do not sell your data.
How long we keep it
Order records are kept for six years to meet accounting and tax requirements. Marketing preferences are kept until you withdraw them.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it. Email or call the shop and we will deal with it. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
We use cookies to keep your basket working, to keep you signed in, and to understand how the site is used. You can block cookies in your browser, but the basket and checkout will not work properly without them.
